Your past customers are your cheapest new customers.

Most clinics have hundreds of patients who came in a few times and never rebooked. They liked you. They got busy. Nobody followed up.

Small circles drifting away, with curved arrows bringing them back into one large circle.

What we do.

We write and send a short, friendly comeback sequence to past patients. You approve every message before anything sends. Rebookings come back to you by reply or booking link.

How it works.

Setup (one time)

  • We take an export of your lapsed patients from your booking system. Name, email, last visit date. Nothing clinical.
  • We write a 3-email comeback sequence in your clinic's voice. You approve every word before anything sends.
  • We set up sending from your own domain so emails look like they came from you and replies go to you.

Every month

  • 2 campaigns to the people who still haven't rebooked (a seasonal check-in, a new hours or practitioner announcement, a gentle nudge).
  • Unsubscribes and legal footers handled.
  • A one-page report: who was emailed, who rebooked, what it was worth.

What we don't do

  • No condition or treatment in any email. No health claims. No testimonials.
  • No emailing anyone you don't have a right to email. We screen the list first.

What the numbers look like.

A clinic with 800 patients lapsed 6 to 24 months. If 3 in 100 rebook one visit at $90, that's 24 visits, about $2,160, from emails you didn't have to write.

Your real numbers will differ. We'll work them out together in the free assessment and show you what's actually possible for your clinic.

Questions?

Who gets the emails?

Patients who haven't been in for roughly 6 to 24 months and are on your email list. We screen the list first to make sure everyone is someone you have the right to email under CASL.

What if we don't get results?

We're honest about what's possible. The free assessment shows you the numbers first — if it doesn't look worth doing, we'll say so.

Can we use our own booking system?

Yes. We take an export from your system, set up sending from your domain, and rebookings come back to you by reply or booking link. We never log in to your systems.

What happens if we cancel?

No problem. When you stop, we stop sending and hand back anything you need.

See what's possible for your clinic.

Book a free 15-minute assessment. We'll look at your lapsed-patient numbers and tell you honestly whether this is worth doing.

Book a free 15-minute revenue check